Returns & Refunds Policy
At First Choice Store, we prioritize the freshness of our products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return process within 48 hours of delivery. Due to the perishable nature of food items, products must be unopened and in their original packaging to qualify for a refund.
Initiate a Request
Contact our support team within 48 hours of receiving your order by providing your order number and photos of the items you wish to return.
Quality Review
Our quality assurance team will review your claim and the provided images to ensure the request meets our safety and hygiene standards.
Return Collection
Once approved, we will schedule a courier to collect the items from your doorstep at no additional cost to you.
Instant Refund
After the returned goods reach our facility, we will process your refund or store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing